OTA Upgrade Instructions
10/09/2024 Updates
- Support for German and French
- The functions of forward/backward movement and steering can be flexibly assigned to two joysticks, supporting single joystick operation.
- Reduced the minimum sensitivity of the ultrasonic sensor, allowing for the use of cruise control and automatic turning functions in more environments.
08/06/2024 Updates
Our latest version now offer the following features
- Disable ultrasonic sensors
- Disable collision sensors
- Disable distance sensors
- Remove reverse speed limit
- Adjust ultrasonic sensor sensitivity
These features are also available for older version through OTA firmware upgrades.
Q1: Can l change my shipping address after payment?
A: After payment, you can contact our customer support team at support@mowrator.com for assistance with address modifications.
Please note that address modifications before order shipping will not incur any fees. However, address modifications after order shipping will incur a $50 address correction fee.
Therefore, please ensure that all shipping information provided is accurate when placing an order.
Q2: What is the shipment sequence and shippment time?
A: The Mowrator S1 will ship orders based on the order sequence and begin shipping from local warehouse in September.
Q3: What is the shipping fee and do I have to pay taxes?
A: Shipping fee will vary depending on the country and will be calculated at the checkout page.
We cover the costs of taxes and duties.
Q4: How can I track my order?
A: Once your order ships, you will receive an email notification containing a tracking number. You can use this tracking number to monitor the progress and location of your package during transit.
Q1: What is the Mowrator warranty and repair services?
A: Mowrator Main Machine/Remote Control/Battery: 2 Year Warranty.
Consumable items can be exchanged within 15 days if they are damaged upon receipt or damaged within 15 days of normal use, provided there is no human-caused damage or improper operation
Consumable items: Cutting blade/Bumper/Highly elastic, air-free integrated tire/Elastic parts (boost spring, tension spring)/Collection frame/The rest of the decorative parts.
More information: https://mowrator.com/pages/warranty
Q2: What is the Mowrator return policy?
A: You can apply for return within 30 days after receiving the goods. To return a product, please keep the original packaging and pack the machine to its original dimensions (to avoid extra charges for overweight).
Please confirm the return address with the customer service staff. Contact information: support@mowrator.com
Q1: How can I pay for my order?
A: The following payment methods are available:
- Credit Card
- PayPal
- Afterpay
Q2: Can I change or cancel my order after it has been placed?
A: Yes, you can change or cancel your order at any time after it has been placed. Additionally, we offer a 30-day return policy once you receive your Mowrator S1.
If you require assistance with your order, please contact us at support@mowrator.com.